Xel-Há full-Day Access from Cancun

by: Grupo Xcaret

Traveler rating 225841 reviews Cancun
From $165 USD $145

Overview of the Xel-Ha full-Day Access from Cancun

Xel ha is a paradise nestled in the Mayan jungle and sheltered by the Caribbean Sea, where you can practice snorkeling in the best natural setting. We also invite you to taste Mexican and international cuisine throughout your stay, of course we include a national open bar . Admire all the splendor of Xel ha park from the Mirador Lighthouse, 40 m high, the highest point in the area, and thus be able to admire panoramic views of nature in all its splendor, immerse yourself in the most impressive natural aquarium in the Mayan Riviera and snorkel in the longest underground rivers in the world. Both Xelha and Xcaret are operated by the same service provider, the good customer service and quality of their products distinguishes them, that is why we recommend you live the experience, since we are sure you will love it.

Features

Ages: 5 a 99
Duration: 12 hours approx.
Available: Daily
Languages: EN | ES

Free cancellation 48 hrs. before

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Price of Xel-Ha Full Day Access

From $ 165

USD $145

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Per person | Save $20


See the price of Xel-Ha Park Admisssion + Transportation.


Xel-ha Park Admisssion + Transportation.

Duration: 12 hours aprox.
Languages: EN | ES

Full day admission to Xel-Ha Park, with skip-the-line access, plus roundtrip transportation to and from most hotels in Cancun, Playa del Carmen and Riviera maya.

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Price details

From $165 USD $145 per people(12+) Save $20




About Xel-Ha Park Full Day Access

Xel ha is a paradise nestled in the Mayan jungle and sheltered by the Caribbean Sea, where you can practice snorkeling in the best natural setting. We also invite you to taste Mexican and international cuisine throughout your stay, of course we include a national open bar . Admire all the splendor of Xel ha park from the Mirador Lighthouse, 40 m high, the highest point in the area, and thus be able to admire panoramic views of nature in all its splendor, immerse yourself in the most impressive natural aquarium in the Mayan Riviera and snorkel in the longest underground rivers in the world. Both Xelha and Xcaret are operated by the same service provider, the good customer service and quality of their products distinguishes them, that is why we recommend you live the experience, since we are sure you will love it.

Highlights

  • Fun-filled, family friendly activities at Xel-Há water park
  • Opportunity to snorkel with tropical fish & sea turtles
  • Access to fun waterslides, freshwater cenotes & calm rivers
  • Unlimited refreshing drinks & delicious Mexican food
  • Exciting add-on activities available for even more fun
  • See itinerary

  • Xcaret Mexico park hours from 8:30 a.m. to 9:30 p.m.
  • Jungle trails, underground rivers, and water activities
  • Butterfly Pavilion, Coral Reef Aquarium, Aviary, and Orchid Museum
  • Access to the beach, cove and natural pools. Use of life jackets and floating tires
  • Cultural exhibitions and performances
  • Show Xcaret Mexico Spectacular
  • Chairs, hammocks, rest areas, Dressing rooms and showers
  • Locker and use of snorkel equipment
  • PLUS option includes 1 Buffet meal,1 beer & unlimited non-alcoholic beverages while consuming food
  • Round trip transportation by luxury bus and specialized bilingual guide (if selected)
  • Optional hotel pickup & drop-off (available in transportation service option)
  • One Buffet meal and beverage (available in Plus option)
  • Special activities such as Swim with Dolphins, Sea Trek, Snuba, Swim with Sharks
  • Dinner during the night show
  • Towel, photos and videos
  • Locker fees, towel rental, and snorkeling equipment
  • Gratuities (optional)
  • Souvenirs
  • Duration of the tour: approximately 14 hours
  • Pick up at hotels for the Tour between 7:00 and 9:00 in the morning
  • Access to the Park 08:30 am to 10:30 pm
  • Free time to do the activities as many times as you want.
  • Access at 7:00 pm to the show
  • 09:30 pm, boarding the bus to return to the hotel (just if you selected)
  • People with heart problems (some activities)
  • Pregnant women (some activities)
  • People with back problems (some activities)
  • Wheelchair users (some activities)

  • Important Information

  • The Xcaret Park is open from 08:30 a.m. to 10:30 p.m. Daily
  • Confirmation will be received at the time of booking. Be sure to bring your admission tickets and present them at the Park box office.
  • It is important to arrive 10 minutes before the pick-up time (if you have transportation)
  • All customers must present a credit card and identification that matches the credit card holder at the time of check in.
  • Children 11 and under and over 4 feet 6 inches (1.4 m) must show ID to verify age.
  • Passport or government issued ID.
  • Confirmation voucher
  • Cell phone (in case we need to contact you or you need to contact us before the excursion)
  • Comfortable shoes
  • Sunglasses and hat
  • Swimsuits
  • Biodegradable sunscreen
  • Insect repellent
  • Extra clothes and towel
  • Cash for tips and souvenirs
  • The pick up will be in the lobby of your hotel if you stay in the hotel zone. If you are in the city center, you will be given a specific meeting point (if you selected the option with transportation).
  • If you don't have the transportation included the meeting point is in Parque Xcaret, located in Km 282 Puerto Juarez, Playa del Carmen Quintana Roo 77710
  • Xcaret Park

  • Your confirmation will be sent at the time of reserving your service. Be sure to bring your admission tickets and present them at the Park box office.
  • It is important to be 10 minutes before the time of your pick up.
  • All customers must present the credit card with which they made their purchase and an identification that matches the cardholder, at the time of check-in.
  • Photography and video service is not included. You will have the option to pay for one of the packages offered by the park, if you wish.
  • Bring a bathing suit, water shoes and use chemical-free insect repellent.
  • For your comfort, we suggest you come to the Park with shorts, a t-shirt, a bathing suit and swimming shoes. We provide safety equipment.
  • Please help us protect our environment by using chemical-free sunscreen and suntan lotions.
  • Souvenirs and tips are not included in the ticket price.
  • Minors must be accompanied by an adult.
  • Seats are not assigned at the show
  • For a full refund, you must cancel at least 72 hours before the experience’s start time.
  • Any changes made less than 48 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If canceled due to bad weather, you will be offered to reschedule or a full refund.


  • Itinerary

    Pick up at hotels for the Tour between 7:00 and 9:00 in the morning

    1

    Access to the Park 08:30 am to 10:30 pm


    2

    Free time to do the activities as many times as you want.


    3

    Access at 7:00 pm to the show



    09:30 pm, boarding the bus to return to the hotel (just if you selected)



    What our wonderful clients say

    The most FAQS about: Admission Xel-Ha Full Day Access

    The admission price to Xcaret for children is 25% off the adult price, it also applies for the Xcaret Plus admission tickets.

    Xcaret Plus offers all of the features of the normal Xcaret Tour plus lunch, drinks, snorkeling equipment, lockers, and towels.

    If you plan to do the subterranean lazy river and eat at one of the buffet restaurants, it's a decent deal. While eating at the buffet, you are entitled to one beer and limitless beverages.

    If you purchased a regular ticket, you will be required to bring your own towel or rent one for a modest cost. The Xcaret Plus package includes towels.

    No, the Xcaret Plus admission does not include transportation. Only the TOURS include transportation departing from hotels in Cancun or Riviera Maya.

    The footwear recommended are comfortable shoes as the Park is very big and you are going to walk a lot. Also, bring along a towel and a change of dry clothes in case of practicing water activities.

    Yes we have lockers in Xcaret; if you bought the Plus admission, it is included. If you bought a Basic admission, you can rent a locker at the modules distributed in the Park.

    Yes, a person in a wheelchair can enter to Xcaret Park,, since our facilities are accessible. We have wheelchairs for rent at $399 MXN, (it is necessary to leave an ID and a $40 USD deposit as warranty at the time of delivery). If you purchased a Tour and a guest use a wheelchair, please inform us by calling to our Customer Service numbers, in order to provide you the best service.

    The schedules for Xcaret Park are from 8:30 AM to 10:30 PM and open Monday to Sunday, including holidays.

    Reservations, changes and cancellations

    At the moment you purchase online and you click on pay, a coupon will appear. This means that your purchase was completed. This coupon must be printed and presented at the park's ticket booths along with the credit card used for purchase and an official ID.

    No, you can’t transfer a ticket to someone else. They are only valid for the visitor who placed the purchase.

    Yes, you can change your date of visit to another one within the period of one year from the date of purchase of the ticket.

    About my visit

    If you could not print the coupon, contact us at the reservation center and with your coupon number or the name of the person that purchased, we will send it again to your email. You can print it when possible and bring it along with the credit card you made the payment and official identification to present them at the ticket booth of the Park.

    It is necessary to print the coupon and present it at the booths of the Park.

    It is not allowed to enter with food and beverages to the parks or tours. In most of our experiences, lunch is included. In each park there are food options, either with extra cost or included in the entrance, depending on the type of admission, park or tour you choose.

    Yes, you can access the park with food for a baby like milk formulas, baby food, etc.

    No, we ask you to only use sunscreen and sunblock containing titanium oxide and zinc oxide at the park. Help us minimize the environmental impact by using products without chemicals.

    Transportation

    When purchasing online your Admission with transportation to the parks, a list of hotels with available pickup will be displayed. The exact time will be confirmed upon purchase. It is essential to show 15 minutes before your scheduled pickup. It is important to confirm your transportation service with at least 48 hours in advance. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-Há, Xplor or the company logo Grupo Xcaret. The transfer may be by van or luxury bus, depending on the operation.

    If your hotel is not in the list, if you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. You can call Customer Service or send an email to Cancun Hotel Zone Activities Our agents will help you with the pickup information or any other doubt you may have.
    Customer Service hours: Monday to Friday from 7:00 AM to 11:00 PM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time).