GENERAL CONDITIONS OF USE

1. GENERAL CONDITIONS OF WEBSITE USE AND ACCESS

If you access, view, or use the materials, content, or services via the Website, this implies that the User understands and accepts these General Conditions of Use, which define the rights and obligations of CANCUN HOTEL ZONE ACTIVITIES and the User, regards the contraction of touristic activities, guided tours and transfers. These are the only General Conditions of Use applicable to the use of the Website (notwithstanding that some services may entail specific conditions) and to the contraction of services which supersede any other conditions, except in the case of a previous agreement in writing between CANCUN HOTEL ZONE ACTIVITIES and the User. To access the Website, User registration is not required. However, to be able to contract any of the services offered by CANCUN HOTEL ZONE ACTIVITIES it is required that the User registers and accepts these conditions before making the corresponding payment.

2. PURPOSE OF THE WEBSITE

CANCUN HOTEL ZONE ACTIVITIES has developed this Website to offer the User a service for the reservation of activities, excursions, and guided tours in Cancun and Riviera Maya. CANCUN HOTEL ZONE ACTIVITIES also offers pick up and transfer services through the Website, which permits the User to contract a private vehicle, which will pick them up and transfer them from one point to another within the cities where CANCUN HOTEL ZONE ACTIVITIES offers this service. CANCUN HOTEL ZONE ACTIVITIES informs you that the activities, excursions and guided tours, as well as the transfers, are services provided by third parties, who collaborate with CANCUN HOTEL ZONE ACTIVITIES (hereafter the Provider/s). Therefore CANCUN HOTEL ZONE ACTIVITIES IS LIMITED EXCLUSIVELY TO THE RESERVATION OF ACTIVITIES, EXCURSIONS, GUIDED TOURS AND TRANSFERS, THROUGHOUT CANCUN AND RIVIERA MAYA, WHICH ARE THEMSELVES UNDERTAKEN DIRECTLY BY THE PROVIDERS. In addition, via the Website, CANCUN HOTEL ZONE ACTIVITIES offers its Users free travel guides to different destinations, which include photographs, information on transport, the most important tourist sites, an interactive map, and different recommendations and advice related to the destination. The access and consultation of said travel guides can only be done online, and their commercialization is prohibited, with the User accepting this use and being responsible for misuse and unauthorized use. In general, the contraction of the services offered by CANCUN HOTEL ZONE ACTIVITIES will take place between the User and CANCUN HOTEL ZONE ACTIVITIES, although with certain providers CANCUN HOTEL ZONE ACTIVITIES will be limited to offering its Website as an online platform through which providers offer their services to be contracted directly by Users. The form of agreement will be indicated in the voucher of the activity. In this latter case, the User, when finalising the reservation, establishes a contractual relationship with the provider with whom they have reserved the activity or transfer. CANCUN HOTEL ZONE ACTIVITIES will act as an intermediary between the User and provider, limited to transmit the relevant reservation details to the provider and sending the User an email confirmation of the reservation in place of the provider. The information displayed by CANCUN HOTEL ZONE ACTIVITIES through the Website is, in any case, based on the information provided by the local providers.

3. RESERVATION WITH CANCUN HOTEL ZONE ACTIVITIES

To be able to make reservations via the Website, the User will have to provide their personal details (name, surname, e-mail, telephone and mobile), or in their case the data of the person in whose name the activity or transfer is being reserved, with CANCUN HOTEL ZONE ACTIVITIES being able to make the reservation solicited by the User. By accepting these General Conditions of Use, Users state that they will provide correct, exact, current and complete data about their identity, or the person in whose name the activity or transfer is being reserved. In this way, the Users will be responsible for the accuracy of the data given to CANCUN HOTEL ZONE ACTIVITIES and of any consequences which could arise from errors in this information.

4. SPECIFIC CONDITIONS REGARDING THE RESERVATION OF ACTIVITIES, EXCURSIONS AND GUIDED TOURS

The reservations made by each User via the Website are subject to the specific conditions which apply to each activity, excursion or guided tour. The User can find these conditions in the description of the activity on the Website, and in the confirmation email sent by CANCUN HOTEL ZONE ACTIVITIES after the reservation is made. 4.1- General Conditions Applicable to all Services. In general, the reservation of activities, excursions and guided tours that CANCUN HOTEL ZONE ACTIVITIES promotes through its Website are subject to the following conditions:

The dates and schedules of the activities, excursions and guided tours published on the Website have been pre-established by the providers and cannot be modified. The only way the date and time of an activity could be modified would be when the User has contracted a private service, in which case this modification would need to be transmitted via the contact form on the Website, available at www.civitatis.com/en/contact/ . In any case, the response of CANCUN HOTEL ZONE ACTIVITIES will depend on the conditions of each provider.

Users can modify the details of their reservation if the conditions of the activity, excursion, and/or guided tour permit this. To be able to make this modification the User should log in using the link sent in the confirmation email, or directly with one of our booking advisors in the live chat.

The minimum notice period to book an activity varies depending on the activity, excursion and/or guided tour that the User would like to reserve. This can be seen in the details of the activity on the Website. CANCUN HOTEL ZONE ACTIVITIES informs you that it is impossible to reserve an activity with less notice than that which has been indicated in the corresponding activity.

To reserve an activity, excursion or guided tour privately, please contact CANCUN HOTEL ZONE ACTIVITIES through the contact form available at www.civitatis.com/en/contact/. 4.2. – Specific conditions relating to the information of the reserved activity, excursion and/or guided tour. The meeting point, date, time, duration and all necessary information for the reserved activity, excursion and/or guided tour can be found in the description of each service, both on the Website and in the confirmation email that CANCUN HOTEL ZONE ACTIVITIES sends to the User once the reservation is made. In the confirmation email, as well as giving you all the information regarding the reserved service, CANCUN HOTEL ZONE ACTIVITIES may provide the User with a reservation voucher for the activity, activity, excursion and/or guided tour or CANCUN HOTEL ZONE ACTIVITIES will inform the User about the arrival of an email from the provider with the justification being that the User should present this to the provider before the activity begins, or once it’s finished, depending on the specific conditions established by the provider. Users must be punctual and be at the meeting point at the time and on the day indicated on their voucher, as all activities, excursions and/or guided tours have a specific departure time, and it is impossible to modify the start time. Duration of the activities, excursions and/or guided tours published on the Website are of a referential nature and could be subject to variations depending on the functioning of the service on the day or a factor external to the provider and/or CANCUN HOTEL ZONE ACTIVITIES such as inclement weather, traffic, demonstrations etc. If, once the User is in the destination and has questions relating to the service reserved, and in particular with the meet point of the activity, excursion or visit the Users can contact us on the telephone number that appears in the voucher CANCUN HOTEL ZONE ACTIVITIES sends when confirming the reservation. CANCUN HOTEL ZONE ACTIVITIES informs you that the provider may request that you show your voucher before the tour begins. CANCUN HOTEL ZONE ACTIVITIES does not accept any responsibility should the User not do so.

5. CONDITIONS SPECIFIC TO THE RESERVATION OF TRANSFERS

Each transfer offered by CANCUN HOTEL ZONE ACTIVITIES on the Website is subject to certain conditions which the User can consult in the description of the transfer in question (found on the Website), or in the confirmation email that CANCUN HOTEL ZONE ACTIVITIES sent when the reservation was made. Notwithstanding, Users should take into account the following:

There is no additional space for luggage. The prices on the CANCUN HOTEL ZONE ACTIVITIES Website are final and there is no additional cost (as long as the luggage fits in the reserved vehicle). The price indicated on the Website is per contracted vehicle and includes tolls. Should luggage exceed the capacity of the reserved vehicle, the User bears responsibility for any extra charge.

Private service: The CANCUN HOTEL ZONE ACTIVITIES transfer service is private, meaning that the vehicle can only be used by clients who have contracted the service. In some destinations you will be offered the option of a shared transfer, meaning that the transfer will be shared with other clients and with a cheaper tariff.

Vehicle seats: the number of seats indicated on the Website is the maximum number of passengers who can travel in the vehicle not including the driver. Take into account that a child occupies just as much space as an adult.

Pick up time: With transfers from the airport, the User should indicate the flight number and scheduled arrival time of their flight. With other transfers, the User must only indicate the time they would like to be picked up.

Modification of the reserved transfer: The User can modify the transfer if the conditions of the service permit it. The User can modify the transfer using a link which CANCUN HOTEL ZONE ACTIVITIES will include in the confirmation email.

Contact with the driver: In the confirmation email, CANCUN HOTEL ZONE ACTIVITIES will detail the name, email and emergency contact of the provider (or driver) in case the User can’t find the driver or encounters a problem.

Stops on the journey: If the User has to make a stop during the journey (for example if Users are staying at two different hotels), these stops will imply an additional cost, which varies by city.

Location of the destination: if the address of the destination is outside the center of the city, this will imply an additional cost.

Modifications of the agreed route: If the User would like to modify the agreed route, this may imply additional costs which will be the responsibility of the User.

6. RESERVATION FARES

The contracting conditions of CANCUN HOTEL ZONE ACTIVITIES reserved services will be formalized once the Users have completed and accepted the activity or transfer reservation form and this has been confirmed, with the reservation and payment processes having been completed correctly. The prices will be indicated by CANCUN HOTEL ZONE ACTIVITIES when the reservation of the activity or transfer chosen by the User is being made. All services are immediately confirmed and payment should be made immediately by credit or debit card (Visa or Mastercard) or via PayPal. In general, CANCUN HOTEL ZONE ACTIVITIES takes payment via the web page of the activity, excursion, guided tour and/or transfer reserved by the User. However, there are some services whose providers permit that, when making the payment, the User pays a part of the total and when arriving to take part in the activity, excursion, guided tour and/or transfer the User will have to pay the remaining amount. In any case, this aspect of the conditions depends on each local supplier. These prices are expressed in Dollars ($) or Mexican Pesos ($), with tax included, and with the total value indicated in the final step when contracting the service. Usually, CANCUN HOTEL ZONE ACTIVITIES does not apply discounts in the provision of its services, unless it is established in the conditions of the corresponding activity, day trip, guided tour and/or transfer. Having made the reservation, Users will receive an email which confirms receipt of payment for the contracted service and will provide a receipt for said services. The User should take into account that this receipt is not equivalent to the corresponding invoice for the contraction of these services. The User can solicit this invoice once the reservation has been formalized via the Website. The User can download documentation regarding the contraction of services by CANCUN HOTEL ZONE ACTIVITIES via email to the User by the provider. If the reservation is canceled, the conditions in section 7 of these conditions apply, and CANCUN HOTEL ZONE ACTIVITIES will send the relevant rectifying documents to the User. Users shall notify CANCUN HOTEL ZONE ACTIVITIES of any undue or fraudulent charges on the card that was used for the purchase by writing to info@cancunhotelzoneactivities.com, as soon as possible for CANCUN HOTEL ZONE ACTIVITIES to be able to make the necessary adjustments.

7. CANCELLATION POLICY

All of the services offered by CANCUN HOTEL ZONE ACTIVITIES on the Website (activities, excursions, guided tours and transfers) has a specific cancellation policy, which the User can consult in the description of the activity (on the Website), as well as in the confirmation email sent by CANCUN HOTEL ZONE ACTIVITIES once the booking has been made. Hence, the specific cancellation conditions will be applicable to each service, which establish the cancellation time and possible penalization. CANCUN HOTEL ZONE ACTIVITIES will manage cancellations and will confirm the cancellation policies of each activity, excursion, guided tour and/or transfer. If the SUPPLIER does not have availability on the reserved date, CANCUN HOTEL ZONE ACTIVITIES will offer the customer an alternate date or schedule, which must be accepted or declined by the customer. If no reply about the alternative option is received within 72 hours, the booking will be canceled and refunded immediately. In either case, CANCUN HOTEL ZONE ACTIVITIES will send the relevant documentation.

IN ACCORDANCE WITH THE ABOVE, AND BY ACCEPTING THESE GENERAL TERMS OF USE, THE USERS DECLARE TO HAVE EXPRESSLY READ AND ACCEPTED THE PRESENT CANCELLATION POLICY AND HEREBY AGREE TO THE CANCELLATION POLICIES OF EACH ACTIVITY, DAY TRIP, GUIDED TOUR AND / OR TRANSFER THAT ARE RESERVED ON THE PRESENT WEBSITE.